Emergency water damage mitigation and restoration built on technical accuracy, comprehensive documentation, and insurance-aware claim support — without the franchise runaround.
WTR Restoration delivers senior-level restoration expertise to Central Texas residential and commercial properties. Every project is built around three principles: technical accuracy in mitigation, documentation that stands up to any adjuster, and claim support informed by a decade inside the insurance side of the business.
WTR Restoration is owned and operated by Ben Jernigan, a water damage restoration expert with 20+ years of field-built experience spanning commercial trades, emergency mitigation, large-loss restoration, and public insurance adjusting.
Ben founded WTR Restoration in 2022 to deliver the technical expertise, documentation standards, and insurance knowledge developed during his public adjusting career directly to Central Texas property owners.
24/7 owner response, 30–60 minute arrival, extraction, source identification, initial moisture mapping and thermal imaging.
Psychrometric analysis, commercial refrigerant + desiccant dehumidification, high-velocity air movers, daily monitoring, IICRC S500.
FLIR certified thermal inspection, pin and pinless meter readings, hidden moisture detection, pre/post drying documentation.
Containment barriers, HEPA negative air, contaminated porous material removal, sanitation, hazardous waste disposal.
IICRC S520 containment, HEPA filtration, third-party testing coordination, antimicrobial treatment, post-remediation verification.
Flash flood response, Category 3 protocols, sediment removal, extended structural drying, FEMA/NFIP claim documentation.
Matterport 3D scans, Concerto cloud drying logs, daily moisture readings, thermal imagery, written technical summaries.
Xactimate estimates at carrier pricing, direct billing, scope justification, appraisal support, former public adjuster expertise.
Commercial-grade extraction, drying, inspection, and documentation tools deployed on every loss.
From single-family burst pipes to multi-building commercial losses, WTR handles residential mitigation, Category 3 contamination, mold remediation, and complex commercial projects.
Ben Jernigan responds personally to emergency calls — 20+ years of expertise from the first phone call through project completion.
10 years as senior public adjuster with Adjusters International — carrier requirements, scope justification, and adjuster negotiation built in.
Thermal imaging, Matterport, Concerto, and comprehensive photography create defendable claim files that exceed standard restoration practices.
CPAU, RRO, FLIR Thermographer, and Xactimate Level III Instructor — credentials most restoration contractors don't pursue.
11 major hurricanes and complex commercial losses inform faster decision-making and superior coordination.
Spanish-language capability for New Braunfels' significant Hispanic community (Census: 19.6% speak another language at home).
Central Texas flood risk, building construction methods, local insurance markets, and New Braunfels / San Antonio metro fluency.
Locally owned. No franchise fees, no corporate protocols, no out-of-state ownership — decisions made locally with customer priority.
New Braunfels (78130, 78132, 78133), San Marcos (78666), Seguin (78155), Canyon Lake, Spring Branch. 30-mile radius for 30–60 minute emergency response.
San Antonio, Garden Ridge, Schertz, Cibolo, Bulverde, Wimberley, Dripping Springs, Blanco. Counties: Comal, Guadalupe, Hays, Bexar.
WTR Restoration works with every major homeowner and commercial property carrier. Direct insurance billing available when authorized by the policyholder; pre-authorization and assignment of benefits handled per carrier requirements.
Legal: WTR Restoration LLC · Founded December 8, 2022
BBB: A+ Rating
Insurance: General Liability · Commercial Auto
Emergency: 830-360-2600 (24/7)
Email: Ben@WTRRestoration.com
Address: 457 Landa St A40, New Braunfels, TX 78130
Web: WTRRestoration.com · DrMoisture.com
Hours: 24/7 Emergency Response
Direct owner response · 30–60 minute arrival · Insurance-aware documentation from minute one.