Full Insurance Report Available for Download

    Refrigerator Line Flood: 12-Room Water Mitigation With Full Documentation

    See the actual report we sent to the insurance company — every moisture reading, every visit, every piece of equipment documented.

    White Glove Service
    Local 20+ Years Experience
    Immediate Virtual Assessments

    Project Overview

    Homeowner found extensive standing water from a failed refrigerator supply line. Water reached ~½ inch in areas, saturating flooring, drywall, and cabinetry up to 4 feet high in some rooms. Indoor humidity was 75–80% on arrival.

    12
    Rooms Affected
    41
    Air Movers Deployed
    5
    LGR Dehumidifiers
    10
    Monitoring Visits

    Initial Conditions

    • Starting temperature: 77°F
    • Starting relative humidity: 68%
    • Starting GPP: 97.27
    • Moisture readings up to 40% in baseplates
    • ~120 gallons extracted on initial visit

    Equipment & Tools

    • • FLIR MR77 & MR277 pin-type moisture meters
    • • FLIR E8 infrared thermal camera
    • • 41 air movers (10-day deployment)
    • • 5 LGR dehumidifiers (525+ pints/day capacity)
    • • 3 HEPA air scrubbers (negative air during demo)
    • • Antimicrobial treatment on all surfaces

    Inside the Actual Insurance Report

    These are real pages from the mitigation report we submitted to the insurance carrier. This is the level of documentation every homeowner deserves.

    Water Mitigation Report cover page — WTR Restoration

    Report Cover & Summary

    Site photos with thermal imaging and moisture readings

    Site Documentation Photos

    Thermal imaging moisture mapping with FLIR equipment

    Moisture Mapping & Thermal

    Equipment deployment log showing 41 air movers and dehumidifiers

    Equipment Deployment Log

    Daily visit moisture point tracking data

    Visit Moisture Tracking

    FLIR thermal camera showing moisture intrusion behind walls

    Infrared Thermal Imaging

    Documented Drying Data

    Moisture Readings: 7 Points Tracked Across 10 Visits

    Every moisture point was monitored with pin-type meters until reaching dry standard (9%) per IICRC S500 protocol. Data pulled directly from the Albi report.

    Master Bathroom

    Start: 40%
    Final: 9%
    ↓ 78%

    Readings taken using FLIR MR77 & MR277 pin-type moisture meters. Dry standard per IICRC S500: 9% for stud framing.

    7
    Moisture Points
    40%
    Highest Initial Reading
    9%
    Final Dry Standard
    ✓ Passed
    IICRC S500 Standard

    Room-by-Room Documentation

    Every room was individually assessed, mapped, and equipped according to IICRC S500 standards. This data was submitted directly to the insurance carrier.

    RoomWet Floor AreaWet Wall / Total WallEquipment
    Master Bathroom108 ft²124.74 ft² / 378 ft²3 Air Movers, 1 Dehu
    Utility68 ft²98.01 ft² / 297 ft²3 Air Movers, 1 Dehu
    Master Bedroom243.75 ft²188.6 ft² / 571.5 ft²5 Air Movers
    Kitchen390 ft²243.54 ft² / 738 ft²6 Air Movers, 1 Dehu, 1 HEPA
    Living Room225 ft²237.6 ft² / 720 ft²4 Air Movers, 1 Dehu, 2 HEPA
    Entry / Front Living430.83 ft²332.5 ft² / 665 ft²6 Air Movers, 1 Dehu
    Pantry16 ft²47.52 ft² / 144 ft²2 Air Movers
    Hall Bathroom25 ft²80 ft² / 160 ft²2 Air Movers
    Stair Closet14.08 ft²60.5 ft² / 121 ft²2 Air Movers
    Master Bath Closet54 ft²48 ft² / 240 ft²2 Air Movers
    Stairway Hallway90 ft²243 ft² / 972 ft²4 Air Movers
    Garage90.52 ft²171.5 ft² / 686 ft²2 Air Movers

    10-Visit Monitoring Timeline

    Initial Visit
    Apr 4, 5:23 PM
    6 hours
    Moisture mapping, job plan, extraction of ~120 gallons
    Visit 1
    Apr 5, 4:51 AM
    14 hours
    Demo day — equipment from warehouse, containment, floor/window protection
    Visit 2
    Apr 6, 10:50 AM
    2 hours
    Finalized demo, set all equipment for drying. RH down to 51%, GPP 53.32
    Visit 3
    Apr 7, 3:50 PM
    2 hours
    Adjusted fans/dehumidifiers, applied antimicrobial on all surfaces
    Visit 4
    Apr 8, 3:30 PM
    44 min
    Monitoring visit — moisture readings declining across all points
    Visit 5
    Apr 9, 10:15 AM
    29 min
    Monitoring visit — continued drying progress
    Visit 6
    Apr 10, 8:35 AM
    2 hours
    Equipment adjustments, repositioning air movers
    Visit 7
    Apr 11, 10:26 AM
    4 hours
    Detailed monitoring — most rooms approaching dry standard
    Visit 8
    Apr 12, 1:06 PM
    3 hours
    Near-dry readings across majority of zones
    Visit 9
    Apr 13, 12:49 PM
    10 min
    Quick verification — all points at or near 9%
    Visit 10
    Apr 14, 1:19 PM
    19 min
    Final readings confirmed. All equipment removed. Dry standard achieved.

    This Is What Professional Documentation Looks Like

    Most restoration companies hand your insurance carrier a one-page invoice. We deliver a comprehensive, defensible mitigation report with daily moisture readings, thermal imaging, equipment deployment logs, and room-by-room documentation. This is the difference between a disputed claim and an approved one.