Not a Franchise. Not a Fan Drop.
Real Restoration.
Most restoration companies set equipment and send a bill. We document every reading, follow IICRC science, and build insurance claims that hold up. Here's why that matters.
What Separates WTR From Everyone Else
Six things we do differently — and why each one protects your home and your claim.
IICRC S500 Standards — Not Shortcuts
Every project follows ANSI/IICRC S500 water damage restoration standards. Water category classification, contamination containment, psychrometric drying calculations, and verified dry standard — these aren't marketing buzzwords. They're the protocols we execute on every single job.
- Water category and class determined at initial inspection
- Equipment deployment based on psychrometric calculations
- Daily moisture monitoring with documented readings
- Final clearance to verified dry standard — not guesswork
Insurance Fluency — Not Just 'We Work With Insurance'
Owner Ben Jernigan holds a Texas All-Lines Adjuster license. He understands how claims are scoped, evaluated, and paid. We write Xactimate estimates, submit documentation in carrier-expected formats, and supplement scope when warranted. We don't just file claims — we build defensible ones.
- Licensed adjuster leads every claim submission
- Xactimate-formatted scope and pricing
- Direct billing to all major carriers
- Supplement advocacy when scope is underpaid
Moisture Documentation That Holds Up
Anyone can set fans. We document why fans were placed, how moisture moved, and when dry standard was met. Our drying logs include time-stamped readings, GPP differentials, equipment runtimes, and material-specific moisture content. This is what separates a professional mitigation from a fan drop.
- Drying logs with time-stamped moisture readings
- GPP (grains per pound) differential tracking
- Equipment runtime and positioning records
- Thermal imaging documentation at every phase
Technology That Proves the Work
FLIR thermal imaging, Tramex and Delmhorst moisture meters, Matterport 3D scanning for pre-loss documentation, and GE Protimeter hygrometers. We don't guess where moisture is hiding — we measure it, map it, and prove it's gone.
- FLIR thermal cameras for hidden moisture detection
- Pin and pinless moisture meters for every material type
- Matterport 3D scanning for comprehensive documentation
- Hygrometer monitoring of atmospheric conditions
White Glove Handling — Your Home Is Not a Job Site
We protect your flooring during equipment placement. We contain dust during demolition. We communicate daily progress — not just when we need access. Your home is your life. We treat it that way.
- Floor protection during all equipment staging
- Containment barriers for demolition dust and debris
- Daily progress updates via text or call
- Furniture moving and contents protection included
Locally Owned — Not a Franchise
WTR Restoration is owned and operated by Ben Jernigan in New Braunfels. No franchise fees inflating your estimate. No 1-800 call center dispatching whoever's available. When you call, you get Ben's team — the same crew every time, accountable to the same community you live in.
- Based in New Braunfels, serving Comal and Guadalupe Counties
- Owner-operator on every project — not a distant franchise office
- No franchise royalties built into your pricing
- Community-invested — your neighbor, not a corporation
WTR vs. National Franchise
Side by side. No spin. Just facts.
Meet the Owner — Not a Call Center
Ben Jernigan is a New Braunfels-based restoration professional with 20+ years of experience, IICRC certifications in WRT and ASD, a Texas All-Lines Adjuster license, and IIBEC Roof System Observer credentials. He's on every project — not a manager three states away reviewing spreadsheets.
When you call WTR, Ben answers. When there's a question about your drying plan, Ben has the data. When your adjuster pushes back on scope, Ben writes the supplement. That's the difference between a locally owned restoration company and a franchise.
See What Our Documentation Looks Like
View a real (redacted) mitigation report we submitted to an insurance carrier — moisture logs, thermal imaging, equipment records, and room-by-room drying data.
Your Home Deserves Better Than a Franchise
Get an owner-led response, documented drying science, and insurance claims that hold up. That's what WTR delivers — every time.